One of the key challenges for banks and financial services firms has been to create, retain and leverage upon profitable relationships. To do this, banks require constant enhancement of their capabilities to:
- Gain unique insights from customer data
- Process transactions in a straight through manner
- Assess risk and take proactive action
EBPO works as a Performance Enhancement Partner to help banks achieve the above while simultaneously containing the associated costs and assisting the banks and financial institutions to identify new revenue streams.
We leverage our vast experience in technology implementation, world-class capabilities and expertise in process improvement techniques to provide assessment, transition, redesign, development and management of business processes and applications.
Offshore-based outsourcing is expected to bring cost savings of about 30-50% through productivity enhancements and process improvements. Apart from these, we expect our customers to gain strategic long term benefits like deriving business analytics for profitable growth and testing new value propositions for faster and surer go-to-market executions.
Advantage
Business Domain Led Service Delivery
Being vertically focused means not only having people with functional knowledge and industry experience as an integral part of all engagements, but also having the whole service delivery team knowledgeable of how the customer's business operates and keeping them abreast of the current industry issues and initiatives. We have strategic business units with dedicated relationship, solution design, consulting and delivery teams that add depth to our domain knowledge.
BPO & IT Integration
EBPO offers end-to-end service delivery, encompassing custom and packaged applications, infrastructure and BPO. Integrating IT and BPO drives improvement in processes and increases productivity.
Service Offerings
Mortgage
- Origination
- Documentation
- Servicing
- Secondary marketing
- Collections
- Payments and settlements
- Customer service
Retail Banking
Deposit Operations
- Account acquisition
- Credit evaluation
- Payment processing
- Item processing
- Cash management
Payments Operations
- Initiation
- Pre-processing
- Processing
- Settlements
- Reconciliation
- Closure
- Financial reporting
- Customer service
|
