EBPO's Workplace Technology and Collaboration Service Line group helps organizations use information technology to automate common workplace activities. We team closely with our clients to help them shape a Next Generation Workplace and implement the work processes and IT infrastructure required to deliver high performance. Our vision of the Next Generation Workplace redefines the workplace as being wherever and whenever the worker needs or wants to work—from any device, anywhere, anytime.

Our solutions enable organizations to achieve significant competitive business advantage in workforce productivity improvements and efficiencies. Combining the best of our business, industry and technical expertise, EBPO can help implement a customized personal computing environment that meets the specific requirements of your company for today and tomorrow.

Services

We offer a deep understanding of workplace technology and collaboration strategies and tools, combined with a solid track record of experience in working with leading global organizations across all industries. EBPO combines and applies its suite of Workplace Technology and Collaboration service offerings using a holistic solution delivery approach that is tailored to the specific needs of a client organization. This includes serving as a strategic business advisor and providing end-to-end solution delivery support—from the back office to the front office, including addressing productivity and governance solution elements.

Throughout the solution delivery process, EBPO applies deep program management skills supported by standardized methods and assets of the EBPO Delivery Suite and extensive resources of the EBPO Delivery Center Network. This includes leveraging skilled IT professionals in cost-effective geographies.

Working with leading technology service and product providers in workplace technology and collaboration, EBPO Technology Labs has developed a next-generation workplace customer showcase consisting of real-world solution demos built around common workplace scenarios to help client organizations envision the potential business benefits of a Next Generation Workplace. The showcase comprises working demos of next-generation workplace solutions, addressing issues such as unified communications, collaborative workspaces, user self-service and dynamic provisioning and will act as a backdrop for customer-specific workplace visioning and solution strategy workshops.

Unified communications speeds up collaboration-intensive business processes and enables seamless, virtual and instant collaboration between team members, partners and suppliers.
This is accomplished through the seamless merging of the following technologies:

Unified Communications Solution

• Converged network infrastructures: Consolidated, Internet protocol (IP)-based, quality-of-service enabled, wired and wireless networks to transport voice, data and video communications.
• End-user network devices: The devices used for communicating over various networks.
• Communication technologies: The many communication protocols over which employees can be contacted.
• Collaboration technologies: The tools which allow organizations to not only communicate, but solve problems regardless of time and distance.
• Presence and location services: The capabilities to publish the contact preferences and availability of individuals.
• Application integration: Communication interfaces can be embedded in business applications so that communications can be launched from within any enabled application.

In the past, people had to establish communications with another party by trying to reach them through several channels: first the office phone, then the mobile phone, then voice mail and finally e-mail. With unified communications, users can be contacted in whatever way they prefer at any particular time.

EBPO’s experience in the field shows that there are clear business benefits arising from unified communications: cost reduction, revenue enablement, and risk mitigation. However, this is not simply an IT implementation, as it requires the involvement of all users and the business as a whole. Since unified communications fundamentally changes the way users communicate with each other and how they conduct business, EBPO focuses on streamlining business processes and bringing value to the business.