More than 90% of business interactions broadly fall in one of the categories customer and technical support, telemarketing and sales, collections, market research and directory services. Whether you have a captive or an outsourced contact center, you will seek a competitive edge with a solution that
- reduces your investment in terms of time and money
- is easy to use for your agents, supervisors and IT
- is scalable and flexible
- maintains itself and does not require constant supervision
EBPO award-winning Contact Center Suite offers innovative inbound, outbound and blended solutions that are ideal for SMBs (Small and Medium Business) as well as enterprises. With pre-integrated CRM, database and reporting capabilities, you do not need to invest in any additional components, while concurrently making sure that you do not compromise on the service quality.
We have deployed our solution at multiple locations in India and U.S successfully. Our vast experience has enabled us to understand the customers needs better and constantly improve our products over time. No wonder, we have become the leading contact center solution provider in the SMB segment in India within two years, and growing at an incredible rate of 200% year-on-year since our inception in 2003.
The bottom line for every business is increasing revenues, improving customer experience, and building brand loyalty. We will help you exactly with them. Don't think of us a solution provider; Instead, consider us your business partner who looks out for your interests.
Customer Support
According to many surveys, five out of six customers do repeat business with firms that deliver on services and support. This accounts for the fact that quality support ranks as the most decisive factor for most organizations during expansion and evaluation phases. Excellent customer support boosts penetration via word-of-mouth and viral marketing by satisfied customers. We ensure that you do not compromise on the quality of your service on account of high installation, maintenance and expansion costs.
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Technical Support
Like customer service, technical support (also called tech support) is an integral part of helpdesk services, and relates more to the technical aspect of support services. Technical support is more dominant in technology based industries such as telecommunications, electronics, consumer goods and automobiles but is also pervasive in finance and banking sectors. Trouble shooting, user support and installation assistance are some of the most common technical support tasks for customers.
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Collections
Debt and payment collections are among the most pervasive functions across all organizations. Whether it is financial sectors like credit, organizational or personal loans, mortgages, or non-financial areas such as automobiles, hospitality, entertainment, or telecom, we will help you raise the bar for efficiency of your processes and strategies. With our strong expertise in blended (inbound and outbound) solutions, we promise to maximize your collection rates while ensuring adherence to policies and compliance obligations. As we have deployed our solution successfully for many collections-based processes, our insight into the functioning of such processes has enabled us to refine our solution to cater to ever-growing requirements of the contact centers dealing with collections.
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Directory Services
Directory services have been crucial in initiating and forging business alliances as customers seek vendors through the right channels. Directory services enable firms and individuals to seek products, solutions and services in a fast, affordable and efficient manner. Imagine just logging on to the net and finding relevant information on various solution vendors with a single click – vendor reliability, customer testimonials, service quality, domain specialization, and pricing. Of course, one can also view benchmarking reports and competitive analyses to ensure that he/she is going for the best solution and service in the market.
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Order Management
Order management is pervasive in logistics and manufacturing. It allows firms and individuals to track orders through the entire sales process. A customer can track the latest status of an order that might be placed via phone or web. You, the product vendor, on the other hand, can integrate logistics tracking, monitoring and management with its business processes. This ensures cost reduction while concurrently improving customer satisfaction.
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